When private companies use bots to hammer government phone systems, they clog the lines for everyone else. For a veteran in a crisis or someone trying to check on life-changing medical benefits, a busy signal or a three-hour wait is more than just an inconvenience. By banning these automated systems, the bill tries to ensure that government resources are available to the actual people they were meant to serve.

Additionally, this is a privacy and security issue. Automated systems that can 'provide and receive information' from government databases create risks for sensitive personal data. If this bill becomes law, it would make it harder for predatory companies to automate the exploitation of veteran data for profit.