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Adjudication

The process of making an official decision or judgment about a claim or dispute. For veterans, it's the process the VA uses to decide if they qualify for benefits.

Avoidable Deferral

A delay in processing a veteran's claim that could have been prevented if the VA employee had taken proper action or avoided a mistake.

Remand

When a higher court or appeals body sends a case back to a lower court or agency with instructions for further action or reconsideration, often because of an error in the original decision.

National Work Queue

The centralized system or list used by the VA to manage and assign veterans' claims for benefits to employees for processing.

Board of Veterans' Appeals (BVA)

The part of the Department of Veterans Affairs that makes final decisions on appeals of benefits claims.

Veterans Benefits Administration (VBA)

The part of the Department of Veterans Affairs that administers benefits programs for veterans, their families, and survivors, such as compensation, pension, and education.

Office of General Counsel (OGC)

The chief legal office of the Department of Veterans Affairs, which provides legal advice and interpretations to the Secretary and other VA components.